menominee indian tribe of wisconsin community resource center

Tribal Temporary Assistance for Needy Families (TANF) - Privacy Policy

TANF has a confidentiality policy which includes: Any information collected on the individuals receiving TANF benefits will not be discussed with anyone. Individual data will not be released without written consent from the participant. A participant who believe that their rights or entitlement have been violated by any Menominee TANF personnel may file a complaint as outlined. Each step of the complaint procedure must be followed and filed within a specified time frame or the complaint will be dismissed. A written complaint to the TANF Case Manager within 10 days of the incident. Participant will be given a written response from the TANF Case Manager within 15 days of receipt of the written complaint. The hearing will be held between the Participant and the TANF Case Manager. In the event, there are circumstances in which the complaint may require review by legal personnel, a request for assistance will be made to the Tribe's Program Attorney's Office by the TANF Program. The Participant will be notified in writing by the TANF Case Manager indicating the status of the complaint. Once the legal opinion is received the TANF Case Manager will schedule the requested hearing. At the hearing, the TANF Case Manager will deliver a written decision regarding his/her case review of the complaint. If for any reason, the participant is not stratified with the resolution, within 5 days of receipt of the TANF Case Managers official answer, the participant may contact the Community Resource Manager (CRM). He/she may request a review of the decision made by the TANF Case Manager. The CRM will have 5 days to respond in writing stating his/her decision. If the participant remains dissatisfied, the TANF Case Manager will notify the CRM of their dissatisfaction of the resolution provided and their intent to further address the complaint to the Tribal Complaint Level. The participant must continue to cooperate and comply with other program requirements for complying with all components of the Individual Family Plan. Otherwise, a penalty will be imposed to the entire grant the filing unit is receiving.